Assessing Maternal Satisfaction With Intrapartum Care Using the Birth Satisfaction Scale Revised Indicator in Kano, Nigeria

OBJECTIVE: The aim of the study is to assess maternal satisfaction with intrapartum care using the Birth Satisfaction Scale Revised Indicator (BSSRI). METHODS: This study employed a quantitative descriptive cross-sectional survey design to evaluate maternal satisfaction with intrapartum care at Murtala Muhammad Specialist Hospital in Kano, Nigeria. The research involved a sample of 203 women who had recently delivered at the hospital. The BSSRI was utilized to measure various dimensions of maternal satisfaction during labor and delivery. RESULT: The findings of the study revealed that the level of satisfaction with intrapartum care is high, as more than three-quarter (76.8%) of the respondents reported high level of satisfaction with intrapartum care. Parity, educational status, presence of companion during birth, educational qualification, and sex of birth attendant were the identified factors influencing maternal satisfaction with intrapartum care. Other factors reported by the respondents include newborn outcome, functional medical equipment, and encouragement and reassurance by health care personnel. CONCLUSION: The study concludes that there is a high level of maternal satisfaction with intrapartum care. Parity and educational status, neonatal death, presence of companion during birth, qualification of birth attendant, sex of birth attendant, newborn outcome and willingness to visit and recommend hospital delivery, functional medical equipment, and staff encouragement and reassurance are the identified factors influencing maternal satisfaction with intrapartum care.