Employment insecurity of tourism employees amid technological change

This study investigated negative psychological factors (emotional exhaustion, job stress, and psychological contract violation) as perceived by tourism employees in relation to three aspects of job insecurity, and examined the effect on work-family conflict due to job insecurity resulting from rapid technological development. We conducted an online survey with 326 hotel, airline, and travel agency employees, and used structural equation modeling to test the hypotheses. Although employment insecurity did not directly affect work-family conflict, it had a positive effect by completely mediating the influence of negative psychological factors. Therefore, we can conclude that employment insecurity and negative psychological factors are fundamental mechanisms that exacerbate work-family conflict. This study has theoretical and practical implications for human resource management by highlighting the effect of tourism employees' employment insecurity on the work environment due to changes in an ultracompetitive technological environment.