Local Government Tourism Officer satisfaction with the Smart Destination model: A case study with the Kano method

被引:2
作者
Tena, Miguel Angel Moliner [1 ]
Artola, Rosa Maria Rodriguez [1 ]
Callarisa-Fiol, Luis Jose [1 ]
Alguero-Boronat, Mar [1 ]
机构
[1] Univ Jaume I Spain, Dept Business Adm & Mkt, Castellon De La Plana, Spain
关键词
Local government tourist officer; Smart tourism destination; Kano model; Employee satisfaction with the task; Trust in the task; Challenges of the task; EMPLOYEE SATISFACTION; SUSTAINABLE TOURISM; JOB CHARACTERISTICS; HOSPITALITY; PERFORMANCE; MOTIVATION; ATTITUDES; TURNOVER; IMAGE; WORK;
D O I
10.1016/j.jdmm.2024.100951
中图分类号
F [经济];
学科分类号
02 ;
摘要
The aim of this research is to analyse local government tourism officer satisfaction with a smart destination model using the Kano method. A causal model is proposed with four antecedent variables of tourism officer satisfaction with the smart destination model: perceived usefulness, perceived ease of use, trust in and challenges of the model. The smart destination model applied to a smart destination network in the Valencian Community (Spain) is taken as a case study. The results show that trust, ease of use and challenges have a linear relationship with satisfaction, while usefulness has a non-linear relationship. However, structural equation modelling analysis shows that only trust in the model significantly influences local government tourism officer satisfaction with the model.
引用
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页数:14
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