Agility as a mediator in the relationship between quality management and hotel performance

被引：0
作者：
Pertusa-Ortega, Eva M. [1 ]
Tari, Juan Jose [1 ]
Molina-Azorin, Jose F. [1 ]
Pereira-Moliner, Jorge [1 ]
机构：
[1] Univ Alicante, Business Management Dept, Alicante 03080, Spain
来源：
SERVICE BUSINESS | 2025年 / 19卷 / 01期
关键词：
Quality management; Organizational agility; Performance; Hotels; DYNAMIC CAPABILITIES; FIRM PERFORMANCE; INFORMATION-TECHNOLOGY; ORGANIZATIONAL AGILITY; SOCIAL-RESPONSIBILITY; MARKET ORIENTATION; ENTERPRISE; INNOVATION; KNOWLEDGE; TQM;
D O I：
10.1007/s11628-024-00573-z
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This paper assumes that quality management enhances organizational agility, and that organizational agility is a dynamic capability that mediates the effect of quality management on performance in services. The purpose of this paper is to analyze the mediating role of organizational agility (customer agility, partner agility, and operational agility) in the link between quality management and performance in the hotel industry. A mediation model is used with data from 365 hotels located in Spain. The findings show that there is partial mediation, since quality management is positively and indirectly related to hotel performance through partner and operational agility.
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页数：30
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