Analysis of Supply Chain Resilience Enablers and Business Outcomes Using Delphi and Fuzzy ISM for Indian Automobile Industry

The study aims to enhance resilience in Indian automobile supply chains by identifying enablers and developing structural model to explain their leads-to relationship with business outcomes amidst disruptions. The study is particularly useful for Indian automobile supply chains as they function amidst great deal of turbulence making them vulnerable to disruptions. Building resilience helps them recover from disruptions while ensuring business continuity, customer satisfaction and profitability. The study identifies the resilience enablers through a Delphi survey and applies Fuzzy ISM and Fuzzy MICMAC to model the structural linkages between them. The methods result in identification of eight resilience enablers for Indian automobile supply chains and essential drivers in achieving the business outcomes amidst disruptions. The structural model establishes that supply chain collaboration, resilience infrastructure, strong relationships with supply chain partners and orientation are essential in enhancing flexibility, agility, preparedness and responsiveness. Together they help in achieving financial performance, business continuity and market share growth amidst disruptions. The enablers would guide automobile managers in better adoption and resource allocation of resilience enablers in their existing supply chains. © The Author(s) under exclusive licence to Global Institute of Flexible Systems Management 2024.