Crime reporting and victim satisfaction with the police: a large-scale study among victims of crime in the Netherlands

ObjectivesThere is a rich body of research on how and why victims report crime to police, but little is known about the crime reporting process itself. This paper explores the relationship between victim satisfaction with the police after reporting crime and the various reporting channels victims used, as well as the subsequent police response.MethodsWe capitalize on a large-scale nationwide survey among victims in the Netherlands (N = 25,760). Using linear regression, we test how victim satisfaction with the police relates to the reporting channel used, follow-up contact by the police, and action taken by the police while controlling for type of crime, its impact on victims, their needs and their sociodemographic characteristics.ResultsThe model explains 38% of the variance in victim satisfaction. The crime reporting channel and subsequent police response to crime reports show largest effects. When victims had in-person conversations with the police, the police reported back to them, and took further action, victims were most satisfied.ConclusionsThis study shows the importance of how police operate during and after victims report a crime for their satisfaction with police. The results suggest that police may be able to positively affect victim satisfaction by taking relatively simple measures. More research is needed to test this hypothesis using (quasi)experimental designs.