Total quality management. The way ahead

被引：0
|
作者：
Pouskoulei, G. [1 ]
Wheat, T.A. [1 ]
机构：
[1] Mineral Sciences Lab, Ottawa, Canada
来源：
International Journal of Materials and Product Technology | 1992年 / 7卷 / 04期
关键词：
Industrial management - Optimization;
D O I：
暂无
中图分类号：
学科分类号：
摘要：
Quality is no longer achieved through monitoring or auditing by quality specialists but rather through a participative style of management by everyone involved in the process. Total Quality Management (TQM) is a new package of customer focused philosophy, participative management and appropriate measurement tools which has assisted many companies to achieve total quality, for many years.
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页码：307 / 318
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