Service quality and the impact of incentive regulation in telecommunications in the USA

被引：1
作者：
Uri, Noel D. [1 ]
机构：
[1] Industry Analysis Division, Media Bureau, Federal Communications Commission, Washington, DC 20554, 445, 12th street, SW
来源：
International Journal of Services, Technology and Management | 2004年 / 5卷 / 03期
关键词：
Incentive regulation; Interstate access service; Local exchange carriers; Service quality;
D O I：
10.1504/IJSTM.2004.004300
中图分类号：
学科分类号：
摘要：
Incentive regulation in the form of price caps was adopted for interstate access service in 1991 to improve productive efficiency of local exchange carrier. Whether deterioration in service quality for interstate access service has been an unintended consequence of this regulation was studied. This paper analyses several different measures of service quality, including the average installation interval, the extent of commitments met, total trouble reports, and the average repair interval for both switched access service and special access service, to investigate empirically whether there has been a decline in service quality between 1991 and 2000. The results are conclusive. Overall service quality has fallen. To rectify the situation, a proposal is made to adjust the price cap index to penalise LECs who fail to provide an acceptable level of aggregate service quality.
引用
收藏
页码：263 / 283
页数：20
相关论文
共 50 条
  • [41] Impact of System Quality, Information Quality and Service Quality on the efficiency of information system
    Benmoussa, Khaoula
    Laaziri, Majida
    Khoulji, Samira
    Kerkeb, Mohamed Larbi
    El Yamami, Abir
    [J]. PROCEEDINGS OF THE 3RD INTERNATIONAL CONFERENCE ON SMART CITY APPLICATIONS (SCA'18), 2018,
  • [42] Assessing the impact of incentive regulation on distribution network investment considering distributed generation integration
    Huang, Yalin
    Soder, Lennart
    [J]. INTERNATIONAL JOURNAL OF ELECTRICAL POWER & ENERGY SYSTEMS, 2017, 89 : 126 - 135
  • [43] The German incentive regulation and its practical impact on the grid integration of renewable energy systems
    Matschoss, Patrick
    Bayer, Benjamin
    Thomas, Heiko
    Marian, Adela
    [J]. RENEWABLE ENERGY, 2019, 134 : 727 - 738
  • [44] Improving electricity supply reliability in China: Cost and incentive regulation
    Yuan, Peng
    Pu, Yuran
    Liu, Chang
    [J]. ENERGY, 2021, 237 (237)
  • [45] Modelling the impact of mHealth service quality on satisfaction, continuance and quality of life
    Akter, Shahriar
    D'Ambra, John
    Ray, Pradeep
    Hani, Umme
    [J]. BEHAVIOUR & INFORMATION TECHNOLOGY, 2013, 32 (12) : 1225 - 1241
  • [46] Inside the black box: Incentive regulation and incentive channeling on energy markets
    Heine K.
    [J]. Journal of Management & Governance, 2013, 17 (1) : 157 - 186
  • [47] Evaluating Cloud Computing Based Telecommunications Service Quality Enhancement by Using a New Hybrid MCDM Model
    Huang, Chi-Yo
    Hsu, Pei-Chu
    Tzeng, Gwo-Hshiung
    [J]. INTELLIGENT DECISION TECHNOLOGIES (IDT'2012), VOL 1, 2012, 15 : 519 - 536
  • [48] The impact of service quality on service satisfaction and store loyalty in a CVS - Focused on the moderating service value
    Kim, Jong-Lak
    [J]. SCIENCE, TECHNOLOGY AND HUMANITIES FOR BUSINESS AND ECONOMIC SUSTAINABILITY, 2015 INTERNATIONAL CONFERENCE ON BUSINESS AND ECONOMICS (ICBE2015), 2015, : 83 - 86
  • [49] Service characteristics' impact on key service quality relationships: a meta-analysis
    Black, Hulda G.
    Childers, Carla Y.
    Vincent, Leslie H.
    [J]. JOURNAL OF SERVICES MARKETING, 2014, 28 (04) : 276 - 291
  • [50] How regulation affects network and service quality in related markets
    Haucap, Justus
    Klein, Gordon J.
    [J]. ECONOMICS LETTERS, 2012, 117 (02) : 521 - 524
12345