Key performance indicators for measuring contractors' performance

被引：0

作者：

Ling, Florence Yean Yng ^{[1
]}

Peh, Shanny ^{[1
]}

机构：

[1] Department of Building, National University of Singapore, 4 Architecture Drive, Singapore 117566, Singapore

来源：

Architectural Science Review | 2005年 / 48卷 / 04期

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摘要：

Benchmarking can provide an objective analysis of how successful an organisation is performing. The key to developing effective benchmarking is to obtain measures that can provide truthful and significant measurement. This study developed a set of Key Performance Indicators (KPIs) to be used for measuring contractors' performance in the Singapore construction industry. 55 indicators were identified and their appropriateness tested through a mailed questionnaire on clients, consultants and contractors. The results show that 45 of the 55 indicators are be effectively used to measure contractors' performance. 14 of these are recommended as KPIs in the areas of cost, schedule/time, quality, waste management, customer satisfaction, profitability, productivity and safety. This study is significant because it lays down how contractors' performance is to be measured. This will allow comparisons to be made, best practices identified, and improvements made.

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页码：357 / 365