A lean management implementation method in service operations

被引：21

作者：

Cuatrecasas, Lluís ^{[1
]}

机构：

[1] Depto. de Organizacion de Empresas, Esc. Tec. Sup. Ing. Info./T., Campus Nord, 08034 Barcelona, Jordi Girona

来源：

International Journal of Services, Technology and Management | 2004年 / 5卷 / 5-6期

关键词：

Check-out; Cycle time; Flexible cell; Flow production; Lean production; O-T diagram; Queue; Stock; Takt time; Waste;

D O I：

10.1504/IJSTM.2004.006283

中图分类号：

学科分类号：

摘要：

The philosophy of lean production had made it possible to reach very high levels of efficiency to many of the magnitudes concerning production systems, in both industry and services. In this paper we describe a step-by-step methodology to evolve from a classical model of behaviour of a production system to a lean production one; this methodology is quite flexible and may cover a very wide spectrum of production systems. As service companies are frequently among those which would benefit from such evolution, the methodology described here will be applied to a case in the service sector (the check-out service of a hotel type establishment). The methodology also includes a system for calculating the main magnitudes concerning the operations efficiency and its optimisation, step-by-step. Copyright © 2004 Inderscience Enterprises Ltd.

引用

页码：532 / 544

页数：12