Quality management in systems development: An organizational system perspective

被引：0

作者：

Ravichandran, T. ^{[1
]}

Rai, Arun ^{[2
]}

机构：

[1] Lally Sch. of Mgmt. and Technology, Rensselaer Polytechnic Institute, Troy, NY 12180, United States

[2] Electronic Commerce Institute, J. Mack Robinson College of Business, Georgia State University, Atlanta, GA 30303, United States

来源：

MIS Quarterly: Management Information Systems | 2000年 / 24卷 / 03期

关键词：

Computer software - Data acquisition - Information management - Information science - Information technology - Quality of service - Total quality management;

D O I：

暂无

中图分类号：

学科分类号：

摘要：

We identify top management leadership, a sophisticated management infrastructure, process management efficacy, and stakeholder participation as important elements of a quality-oriented organizational system for software development. A model interrelating these constructs and quality performance is proposed. Data collected through a national survey of IS executives in Fortune 1000 companies and government agencies was used to test the model using a Partial Least Squares analysis methodology. Our results suggest that software quality goals are best attained when top management creates a management infrastructure that promotes improvements in process design and encourages stakeholders to evolve the design of the development processes. Our results also suggest that all elements of the organizational system need to be developed in order to attain quality goals and that piecemeal adoption of select quality management practices are unlikely to be effective. Implications of this research for IS theory and practice are discussed.

引用

页码：381 / 416