A tool for total quality management of educational provision illustrated using advanced coastal management courses

被引：0

作者：

Hills, J.M. ^{[1
]}

Stewart-David, D. ^{[1
]}

机构：

[1] Centre for Coastal Management, Dept. of Marine Sci./Coastal Mgmt., University of Newcastle, Newcastle upon Tyne, United Kingdom

来源：

TQM Magazine | 2001年 / 13卷 / 06期

关键词：

Customer satisfaction - Education - Quality control;

D O I：

10.1108/EUM0000000006181

中图分类号：

学科分类号：

摘要：

Doubts have been raised over the adequacy of supply of appropriately skilled graduates from UK higher education (HE) institutes to employers. Changing educational provision to meet these employers' requirements may be one of the foremost future challenges to the higher education sector. It has been suggested that to address this challenge a total quality management (TQM) framework, coupled with appropriate curricular modifications, could be used to promote change in HE courses. Introduces and pilots a tool that could be used to promote awareness and understanding of the process-oriented aspects of TQM. Suggest that this technique could represent a mechanism to promote awareness and change in quality issues involved in educational provision in HE institutes.

引用

页码：409 / 418