Functionality, usability, and user experience: Three areas of concern

被引:61
作者
McNamara, Niamh [1 ]
Kirakowski, Jurek [1 ]
机构
[1] University College Cork, Ireland
关键词
12;
D O I
10.1145/1167948.1167972
中图分类号
学科分类号
摘要
Concepts such as functionality, usability, and user experience, are being considered by the researchers as the three areas of concern, that represent important aspects of usage, omitted by traditional approaches to evaluation. The three elements represents a unique but interdependent aspect of usage where each area asks a different question about usage using a different language of discourse. The usefulness of device features, maintainability, and reliability are some of the issues that could be addressed in functionality. Usability is a user issue and therefore the product needs to be tested with real users. It is important to realize that each area of investigation incorporates its own unique set of methodologies and assumptions and the significance of choosing an appropriate methodology when carrying out an evaluation in any of the three areas cannot be overemphasized. Usability professionals should not be concerned with designing an experience but rather designing for experience.
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页码:26 / 28
页数:2
相关论文
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