Control based optimization of collaborative technical customer service

被引：0

作者：

Klostermann, T. ^{[1
]}

Zhan, E.O.K. ^{[2
]}

机构：

[1] Fraunhofer-Institute for Industrial Engineering IAO, 70569 Stuttgart

[2] University of Stuttgart, Department IV-General and Strategic Management, Corporate Planning, Strategic Management, 70174 Stuttgart

来源：

International Journal of Computers and Applications | 2007年 / 29卷 / 01期

关键词：

Collaboration; Control based service optimization; Technical customer service;

D O I：

10.1080/1206212X.2007.11441837

中图分类号：

学科分类号：

摘要：

The production industry is characterized by an increasing market of services offered complementary to the related core machinery and equipment. In addition, there is a rising tendency of interdepartmental and inter-firm collaborations in order to be more competitive in the market. New approaches to a control based optimization methodology offer an opportunity to increase the effectiveness and efficiency of collaboration services in production networks. The paper describes the design of a suitable collaboration platform and the design of a feedback control system for the dynamic optimization of a Technical Customer Service. In such a manner, the success factors cost, time, and quality could be optimized iteratively, adapting a feedback control mechanism that is designed in the paper. A scenario, validated within a German funded research project demonstrates the optimization approach applied to the collaboration platform. Critical factors found in the design and application of the control system are discussed, and main results and further research activities are summarized at the end of the paper.

引用

页码：96 / 102

页数：6

共 11 条

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