A MULTI-CRITERIA DECISION-MAKING APPROACH THAT COMBINES FUZZY TOPSIS AND DEA METHODOLOGIES

Employee selection is a multi-criteria decision-making (MCDM) problem for selecting suitable applicants from a ready pool. The selection aims to make use of their knowledge, relevant skills, and other characteristics to perform a specific job. The aim of this study is to develop a systematic approach for selecting the best candidates among the air traffic controllers (ATCs) for aviation in Saudi Arabia. Three integrated methods were employed for decision-making in this study. First, a fuzzy decision tree was applied to determine the criteria weights, then the fuzzy Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) was employed to rank the attributes. In the last step, the Data Envelopment Analysis (DEA) was used to transform the qualitative variables into quantitative equivalences. A survey was conducted by national and international decision-makers to elicit the necessary information on the criteria and sub-criteria of the air traffic control system. The decision problem was formulated by employing five criteria and ten applicants. The relationship between the fuzzy TOPSIS and fuzzy-weighted average was very positive for decision-making. The outcomes of the fuzzy TOPSIS and DEA encouraged the development of a decision support system for the selection of ATCs.