Towards More Gender-Inclusive Q&As: Investigating Perceptions of Additional Community Presence Information

被引：0
作者：
Dubois P.M.J. [1 ]
Maftouni M. [1 ]
Bunt A. [1 ]
机构：
[1] University of Manitoba, Winnipeg, MB
来源：
Proceedings of the ACM on Human-Computer Interaction | 2022年 / 6卷 / CSCW2期
基金：
加拿大自然科学与工程研究理事会;
关键词：
community presence; gender; homophily; q&as; social presence and awareness; women;
D O I：
10.1145/3555567
中图分类号：
学科分类号：
摘要：
Online Question and Answer communities (Q&As) are popular spaces for learning and sharing knowledge. However, prior research suggests that Q&As may not be appealing to and inclusive of men and women, with absent social considerations listed as a potential contributing factor. We investigate how additional community presence information can affect users' perceptions of and engagement with a Q&A for graphic design software. Through a 10-day task-based field study with 30 participants (14 women, 14 men, 2 non-binary), we uncover how community presence information can humanize the Q&A and play a role in promoting an inclusive environment. On the other hand, some participants question if community presence information belongs in a Q&A and describe some privacy implications. The women in our sample also talked about the importance of diverse community demographics, while we did not observe this sentiment expressed by the men. Our findings contribute an understanding of how users perceive the role of community presence information within a Q&A. We also discuss how this information might impact women's future participation and engagement. © 2022 ACM.
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