Importance determining method of personalized product attributes based on Kano-QFD integration model

被引：0
作者：
Sun, Yuan-Yuan [1 ]
Liu, Fui [1 ]
Li, Li [1 ]
机构：
[1] State Key Lab of Mechanical Transmission, Chongqing University, Chongqing
来源：
Jisuanji Jicheng Zhizao Xitong/Computer Integrated Manufacturing Systems, CIMS | 2014年 / 20卷 / 11期
关键词：
Attribute index; Customer satisfaction; Kano model; Personalized product; Quality function deployment;
D O I：
10.13196/j.cims201411007
中图分类号：
学科分类号：
摘要：
To analyze the customer requirements qualitatively and quantitatively, and to realize the mapping between demand information and personalized product attributes accurately, a new method integrating Kano model with Quality Function Deployment (QFD) model for solving importance of personalized product attributes was proposed. In this method, customer requirements were analyzed and classified with Kano model. To acquire product's customer satisfaction value, the relationship between requirements performance and customer satisfaction was analyzed with investigation, and the customer satisfaction mathematical models of attractive requirement, expected requirement, basic requirement and reverse requirement were established respectively. An adjustment function was used to adjust the importance of each requirement in QFD, which could obtain the importance of personalized product attributes. A certain personalized portrait-based product's optimized design was taken as an example to demonstrate the rationality and feasibility of the proposed method. ©, 2014, CIMS. All right reserved.
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页码：2697 / 2704
页数：7
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