An ontology-based approach to product extension services modelling in servitisation

被引：3
作者：
Shen J. [1 ]
Wang L. [1 ]
Sun Y. [1 ]
机构：
[1] Department of Industrial Engineering and Logistics Management, School of Mechanical Engineering, Shanghai Jiao Tong University, 200240 Shanghai
来源：
International Journal of Services Operations and Informatics | 2010年 / 5卷 / 04期
关键词：
Ontologies building; OWL; PESs; Product extension services; Semantic modelling; Servitisation;
D O I：
10.1504/IJSOI.2010.037004
中图分类号：
学科分类号：
摘要：
Manufacturers are undergoing a transition from being product- focused to service-based. Product Extension Services (PESs) are essential ingredients in various servitisation strategies. As the business of PESs grows quickly, it is imperative to develop a formal conceptual model. Thereby, this paper investigates an ontology-based approach for representing information and semantic knowledge of intangible PESs. A general knowledge representation scheme, called PESO, is hierarchically developed. At the lower level, a meta-ontology is defined where agreed terms and vocabulary are explained explicitly. The concepts and relations in the ontology are elicited from empirical research. The process ontology in OWL-S is reused by using ontology import mechanism. A precise and formal representation based on OWL is also provided. The resulting PESO provides a common semantic foundation for meaningful representation and knowledge exchange across multi-disciplinary teams and heterogeneous systems. A specific PES called 'Building Solution' is finally illustrated to demonstrate the potential of PESO. Copyright © 2010 Inderscience Enterprises Ltd.
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收藏
页码：373 / 399
页数：26
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