Towards a consensus knowledge management success definition

被引：62

作者：

Jennex, Murray E. ^{[1
]}

Smolnik, Stefan ^{[2
]}

Croasdell, David T. ^{[3
]}

机构：

[1] San Diego State University, San Diego, CA

[2] European Business School (EBS), Reichartshausen

[3] University of Nevada, Reno, NV

来源：

VINE | 2009年 / 39卷 / 02期

关键词：

Critical success factors; Generation and dissemination of information; Knowledge management; Knowledge management systems;

D O I：

10.1108/03055720910988878

中图分类号：

学科分类号：

摘要：

Purpose: The purpose of this paper is to propose a definition of KMS success. Design/methodology/approach: The paper uses a consensus-building approach to derive the definition. An expert panel was used to generate a list of possible KM success definitions. A survey was used to identify a likely definition from this list. A second survey was used to further refine the proposed KM success definition. Finally, analysis of the survey comments was used to finalize the proposed definition. Findings: KM success is a multidimensional concept. It is defined by capturing the right knowledge, getting the right knowledge to the right user, and using this knowledge to improve organizational and/or individual performance. KM success is measured by means of the dimensions: impact on business processes, impact on strategy, leadership, and knowledge content. Research limitations/implications: An additional survey should be performed that tests the constructs of the proposed KM success definition. Additionally, future research should focus on identifying a set of measures that can be used to measure KM success and determining whether KM and KM System (KMS), success are the same or different constructs. Practical implications: The proposed definition of KM success provides practitioners with four dimensions that can be used to construct organization-specific measures for indicating when their KM initiative is successful. Originality/value: This is important, as the literature, while providing much support for identifying KM critical success factors, does not provide a definition of when KM can be considered successful. Knowing when a KM initiative is successful is important for organizations and practitioners. © Emerald Group Publishing Limited.

引用

页码：174 / 188

页数：14

共 25 条

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