The impact mechanism of the servitization of manufacturing on business performance

被引：0
作者：
机构：
[1] School of Management, Harbin Institute of Technology
来源：
Li, H. (lihuashan2007@gmail.com) | 1600年 / Editorial Board of Journal of Harbin Engineering卷 / 34期
关键词：
Business performance; Impact mechanism; Internet application; Service enhancement; Service orientation; Servitization of manufacturing;
D O I：
10.3969/j.issn.1006-7043.201301056
中图分类号：
学科分类号：
摘要：
There was a shortage of empirical research in the research of servitization change of modern manufacturing enterprises. Aiming at this shortage, the relation between servitization change of manufacturers and business performance was researched by empirical research method based on the 5th edition International Manufacturing Strategy Survey (IMSS-V) database. The mediation effect of service enhancement and regulation effect of network technology were discussed and tested by the hierarchical regression method. The research results reveal: 1) service orientation is positively related to business performance; 2) service enhancement has mediation effect on service orientation and business performance; and 3) for the enterprise having a high level of network technology application, service enhancement is easier to generate positive influence on the return on investment. The service orientation for customer may enhance business performance, and thus we should attach importance to network technology during the service change process.
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页码：933 / 938
页数：5
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