Understanding CRM performance: The mediating role of customer satisfaction

被引：0

作者：

Hsu, Cheng-Se ^{[1
]}

Yang, Yi-Feng ^{[2
]}

机构：

[1] Master’s Program for Foreign Language Service Industries, Da-Yeh University, No. 168, University Rd, Dacun, Changhua, Taiwan

[2] Graduate School of Business and Administration, Shu-Te University, No. 59, Hengshan Rd, Yanchao Dist, Kaohsiung City, Taiwan

来源：

ICIC Express Letters, Part B: Applications | 2015年 / 6卷 / 08期

关键词：

Compendex;

D O I：

暂无

中图分类号：

学科分类号：

摘要：

Customer satisfaction

引用

页码：2153 / 2157

共 32 条

Dong, Ning ;

Ye, Qing ;

Xiao, Yang ;

Zhang, Dan ;

Dai, Hongxing .

GIBBONS, JAM ;

SAUNDERS, BL ;

STANNETT, AW .