A study on the determinants of e-commerce customer satisfaction

被引:0
|
作者
机构
[1] [1,Du, Xinling
[2] Meng, Lingyi
[3] Wu, Yujian
来源
Meng, Lingyi | 1600年 / Transport and Telecommunication Institute, Lomonosova street 1, Riga, LV-1019, Latvia卷 / 18期
关键词
D O I
暂无
中图分类号
学科分类号
摘要
引用
收藏
相关论文
共 50 条
  • [31] E-COMMERCE IN CUSTOMER RELATIONSHIP MANAGEMENT - RESULTS OF THE STUDY
    Walasek, Robert
    KNOWLEDGE FOR MARKET USE 2017: PEOPLE IN ECONOMICS - DECISIONS, BEHAVIOR AND NORMATIVE MODELS, 2017, : 532 - 538
  • [32] A study of e-commerce business satisfaction model to measure e-commerce success in service SMEs
    Gide, Ergun
    Wu, Ming X.
    2006 IEEE INTERNATIONAL CONFERENCE ON SERVICE OPERATIONS AND LOGISTICS, AND INFORMATICS (SOLI 2006), PROCEEDINGS, 2006, : 223 - +
  • [33] A Study of Relationship Among Service Quality of E-Commerce Websites, Customer Satisfaction, and Purchase Intention
    Dhingra, Sanjay
    Gupta, Shelly
    Bhatt, Ruchi
    INTERNATIONAL JOURNAL OF E-BUSINESS RESEARCH, 2020, 16 (03) : 42 - 59
  • [34] RETRACTED: Construction of Mobile E-Commerce Platform and Analysis of Its Impact on E-Commerce Logistics Customer Satisfaction (Retracted Article)
    Dong, Zhonghui
    COMPLEXITY, 2021, 2021
  • [35] Impact of factors affecting customer satisfaction in e-commerce among Indian consumers: an empirical study
    Francis, Princy
    Sudeep, S.
    Kumar, Alok
    INTERNATIONAL JOURNAL OF INDIAN CULTURE AND BUSINESS MANAGEMENT, 2021, 24 (01) : 81 - 102
  • [37] Analysis of Customer Satisfaction Factors on e-Commerce Payment System Methods in Indonesia
    Putra, Hafidz Risqiadi
    Sfenrianto
    INTERNATIONAL JOURNAL OF ADVANCED COMPUTER SCIENCE AND APPLICATIONS, 2020, 11 (04) : 471 - 480
  • [38] Customer Satisfaction Evaluation Model of E-commerce Website based on Tensor Analysis
    Yi, Weiming
    Dong, Peiwu
    Wang, Jing
    PROCEEDINGS OF THE 8TH INTERNATIONAL CONFERENCE ON E-BUSINESS, MANAGEMENT AND ECONOMICS (ICEME 2017), 2015, : 6 - 10
  • [39] Turn-Level User Satisfaction Estimation in E-commerce Customer Service
    Liang, Runze
    Takanobu, Ryuichi
    Li, Fenglin
    Zhang, Ji
    Chen, Haiqing
    Huang, Minlie
    ECNLP 4: THE FOURTH WORKSHOP ON E-COMMERCE AND NLP, 2021, : 26 - 32
  • [40] Research on Multimodal Prediction of E-Commerce Customer Satisfaction Driven by Big Data
    Zhang, Xiaodong
    Guo, Chunrong
    APPLIED SCIENCES-BASEL, 2024, 14 (18):