Influencer storefronts: impact of social media advertising disclosures on purchases

被引：0
作者：
Al-Hasan A. [1 ]
机构：
[1] College of Business Administration, Kuwait University, Kuwait
来源：
Journal of Systems and Information Technology | 2024年 / 26卷 / 03期
关键词：
Advertising disclosure; Consumer engagement; e-commerce sales; Influencer advertising; Influencer marketing; Social media engagement; Social media storefronts; Social media use;
D O I：
10.1108/JSIT-09-2023-0205
中图分类号：
学科分类号：
摘要：
Purpose: The purpose of this study is to address the surging reliance on influencer marketing in evolving business models, focusing on a novel approach – the influencer e-commerce storefront. This study investigates various influencer advertising disclosures, social media activities and their impact on consumer engagement and sales within the influencer e-commerce storefront. Design/methodology/approach: Secondary data was collected on 734 influencers from an e-commerce website based on “influencer” storefronts, and the influencer’s social media activity and content were collected from Instagram. Two-stage seemingly unrelated regression model was used to examine the research model. Findings: Influencer social media use, encompassing daily posts, story posts and average comments, positively influences consumer engagement and sales on influencer e-commerce storefronts. Notably, the study reveals that different advertising disclosure languages yield varying effects. Unclear disclosures (e.g. branded Highlights) positively impact engagement and sales, while obvious disclosures (e.g. “Sponsored Ad”) negatively affect both. Originality/value: The study contributes to Persuasion Knowledge Theory, examining influencer e-commerce storefronts and revealing the persuasive impact of undisclosed language in advertising. This study innovatively explores the effects of obvious and undisclosed sponsorship on coping mechanisms, offering insights into consumer reactions. The recommended use of undisclosed language suggests that ambiguity can enhance ad persuasion, guiding practitioners in crafting more effective messages. Moreover, the study extends co-creation theory and service-dominant logic by underscoring the significance of influencers’ social media engagement in co-creating value for consumers. Influencers’ active engagement on social media fosters co-creation, strengthening connections and boosting consumer loyalty. © 2024, Emerald Publishing Limited.
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页码：418 / 446
页数：28
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