The influence of soft factors on quality improvement and performance: Perceptions from managers

被引：46

作者：

Universiti Tenaga Nasional, Penang Darul Makmur, Malaysia ^{[1
]}

不详 ^{[2
]}

不详 ^{[3
]}

机构：

[1] Universiti Tenaga Nasional, Penang Darul Makmur

[2] Universiti Putra Malaysia, Selangor Darul Ehsan

[3] University of Alicante, Alicante

来源：

TQM Journal | 2008年 / 20卷 / 05期

关键词：

Electronic industry; Malaysia; Managers; Organizational performance; Quality improvement;

D O I：

10.1108/17542730810898412

中图分类号：

学科分类号：

摘要：

Purpose - The purpose of the paper is to investigate the influence of soft factors on quality improvement and performance and also to examine the link between quality improvement and organizational performance. Design/methodology/ approach - The paper uses data from perceptions from managers in 255 electrical and electronics (E&E) firms in Malaysia and it develops regression and correlation analysis to test the relationships between soft factors, quality improvement and organizational performance. Findings - The following soft factors were found to have significant influence on quality improvement: management commitment; customer focus; employee involvement; training and education; and reward and recognition. Organizational performance was significantly influenced by the following soft factors: management commitment; customer focus; and employee involvement. Finally, this paper empirically shows that firm performance will increase when the organizations implement more quality improvement practices. Practical implications - The results of this paper can be used by managers to prioritize the implementation of the soft factors. For instance, those factors that are found to have a positive impact on quality improvement practice and performance can be recommended to managers so that they can allocate resources to improve these factors to achieve higher organizational performance. Originality/value - This paper identifies the soft factors that can influence the quality improvement practice and organizational performance in E&E Malaysian firms. © Emerald Group Publishing Limited.

引用

页码：436 / 452

页数：16

共 65 条

[1]

Adam E.E., Corbett L.M., Flores B.E., Harisson N.J., Lee T.S., Rho B.H., Ribera J., Samson D., Westbrook R., An international study of quality improvement and firm performance, International Journal of Operations & Production Management, 17, 9, pp. 842-73, (1997)

[2]

Agus A., The structural linkages between TQM, product quality performance, and business performance: Preliminary empirical study in electronics companies, Singapore Management Review, 27, 1, pp. 87-105, (2001)

[3]

Agus A., Abdullah M., Total quality management practices in manufacturing companies in Malaysia: An exploratory analysis, Total Quality Management, 8, 8, pp. 1041-51, (2000)

[4]

Agus A., Hassan Z., TQM Benchmarking for Malaysian Manufacturing Companies: An Exploratory Study, (2000)

[5]

Agus A., Sagir R.M., The structural relationships between TQM, competitive advantage and bottom line financial performance: An empirical study of Malaysian manufacturing companies, Total Quality Management, 12, 78, pp. 1018-24, (2001)

[6]

Ahire S.L., Golhar D.Y., Waller M.A., Development and validation of TQM implementation constructs, Decision Sciences, 27, 1, pp. 23-56, (1996)

[7]

Al-Omaim N., Zairi N., Ahmed A.M., Generic Framework for TQM Implementation within Saudi Context: An Empirical Study, (2003)

[8]

Baidoun S., An empirical study of critical factors of TQM in Palestinian organizations, Logistics Information Management, 16, 2, pp. 156-71, (2003)

[9]

Baidoun S., Zairi M., A proposed model of TQM implementation in the Palestinian context, Total Quality Management and Business Excellence, 14, 10, pp. 1193-211, (2003)

[10]

Beckford J., Quality: A Critical Introduction, (1998)

← 1 2 3 4 5 6 7 →