Evaluating the effectiveness of spare parts replenishment methods for warranty service satisfaction

被引：1
作者：
Bluett A.H. [1 ]
Vergara H.A. [1 ]
David Porter J. [1 ]
机构：
[1] School of Mechanical, Industrial and Manufacturing Engineering, Oregon State University, 204 Rogers Hall, Corvallis, 97331, OR
来源：
International Journal of Industrial and Systems Engineering | 2019年 / 33卷 / 03期
关键词：
Discrete event simulation; Inventory management; MCD; Mobile communication device; Replenishment planning; Spare parts replenishment; Warranty service;
D O I：
10.1504/IJISE.2019.103439
中图分类号：
学科分类号：
摘要：
After a mobile communication device (MCD) has been sold, the customer may find that there is a defect. MCD manufacturers usually contract a third-party warranty service provider (WSP) to perform repairs of manufacturing defects and to ship a repaired MCD back to the customer. The contract established between the MCD manufacturer and the WSP clearly specifies the minimum required service levels for repair lead time and fill rate that must be met by the WSP. In this research, the ability of two distinct spare parts replenishment methods to meet minimum required service levels at a minimum cost was evaluated using a discrete event simulation approach. The results show that both methods satisfy minimum service level requirements with no significant difference in average total system cost. However, the results also indicate that their performance with respect to average repair lead time and average fill rate is significantly different. Copyright © 2019 Inderscience Enterprises Ltd.
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页码：271 / 290
页数：19
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