Quality function deployment application on the development of 100Cr6 bearing tubes

被引：0

作者：

Fonseca A.S.M. ^{[1
]}

Neto O.A.F. ^{[1
]}

机构：

[1] V and M Do Brasil S.A., Vallourec and Mannesmann Tubes, Belo Horizonte

来源：

Journal of ASTM International | 2010年 / 7卷 / 03期

关键词：

100Cr6 steel grade; Bearing tubes; QFD; Quality improvement;

D O I：

10.1520/JAI102539

中图分类号：

学科分类号：

摘要：

In 2001, a Brazilian bearing seamless tubes producer started a 5-year-long research and development (R&D) program to upgrade the global quality of its 100Cr6 bearing tubes, nowadays becoming in line with the requirements of first class producers. This work describes the quality function deployment methodology applied to understand the customer's needs and how the acquired knowledge was used to promote changes and developments in the production process, to improve quality control procedures on the key processes, and to prioritize investments along the whole manufacturing line (steel plant, tube rolling mill, and cold drawn plant). Present customer audits and quality reports demonstrate the great success of this R&D program, increasing customer satisfaction and enabling the company to sustain and enter new markets. Copyright © 2010 by ASTM International.

引用

共 3 条

[1] Cheng L.C., Scapin C.A., De Oliveira C.A., Krafetuski E., Drumond F.B., Boan F.S., Prates L.R., Vilela R.M., QFD: Planejamento da Qualidade (QFD: Quality Planning), (1995)
[2] Akao Y., Manual de Aplicaçã o do Desdobramento da Funçã o Qualidade, Introduçã O Ao Desdo- Bramento da Qualidade (Introduction to Quality Function Deployment), 1, (1996)
[3] Ohfuji T., Ono M., Akao Y., Manual de Aplicação do Desdobramento da Função Qualidade, Métodos de Desdobramento da Qualidade (1) (Methods for Quality Function Deployment (1), 2, (1997)

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