Quality and legal aspects in public care procurement

被引：0

作者：

Bröchner J. ^{[1
]}

Camén C. ^{[2
]}

Eriksson H. ^{[1
]}

Garvare R. ^{[3
]}

机构：

[1] Division of Service Management, Department of Technology Management and Organization, Chalmers University of Technology, Göteborg

[2] Service Research Center (CTF), Karlstad University, Karlstad

[3] Department of Business Administration, Technology and Social Sciences, Luleå University of Technology, Luleå

来源：

TQM Journal | 2016年 / 28卷 / 04期

关键词：

Court cases; Government policy; Health care; Local government; Municipal; Older people; Patient care; Performance appraisal; Privatization; Public procurement; Quality concepts; Sweden;

D O I：

10.1108/TQM-09-2014-0075

中图分类号：

学科分类号：

摘要：

Purpose - The purpose of this paper is to assess the applicability of care quality concepts as contract award criteria for public procurement of health and social care, using the case of Sweden. Design/methodology/approach - Based on a literature review, European and Swedish legal texts, government regulations as well as 26 Swedish court review cases concerning care procurement have been analysed. Findings - Methods used for assessing care quality are seldom useful for predicting the quality to be delivered by a potential contractor. Legal principles of transparency and equal treatment of tenderers make it necessary to apply strict requirements for verification. Research limitations/implications - Results refer primarily to a Swedish context but could be applicable throughout the EU. Further studies of relations between award criteria and public/private collaborative practices for improving care quality during contractual periods are desirable. Practical implications - Local and regional procurement officials should benefit from a better understanding of how quality criteria should be designed and applied to the award procedures for care contracts. Care providers in the private sector would also be able to develop their quality strategies and present their abilities more efficiently when tendering for public contracts. Social implications - Issues of quality of health and social care are of obvious importance for social sustainability. Public awareness of care quality problems is evident and often a cause of media concern. Originality/value - This investigation pinpoints the difference between traditional care quality thinking and the legal principles underlying contract award in public procurement of care services. © Bröchner, Camén, Eriksson, Garvare. Published by Emerald Group Publishing Limited.

引用

页码：648 / 663

页数：15

共 70 条

[1]

Abdellah F.G., Levine E., Developing a measure of patient and personnel satisfaction with nursing care, Nursing Research, 5, 3, pp. 100-108, (1957)

[2]

Abusalem S., Myers J.A., Aljeesh Y., Patient satisfaction in home health care, Journal of Clinical Nursing, 22, 17-18, pp. 2426-2435, (2013)

[3]

Albano G.L., Calzolari G., Dini F., Iossa E., Spagnolo G., Procurement contracting strategies, Handbook of Procurement, pp. 82-120, (2006)

[4]

Anell A., Glenngard A.H., Merkur S., Sweden: Health system review, Health Systems in Transition, 14, 5, pp. 1-159, (2012)

[5]

Arrowsmith S., Linarelli J., Wallace D., Regulating Public Procurement: National and International Perspectives, (2000)

[6]

Asker J., Cantillon E., Procurement when price and quality matter, RAND Journal of Economics, 41, 1, pp. 1-34, (2010)

[7]

Balbastre-Benavent F., Canet-Giner M.T., The strategy formation process in the EFQM excellence model: A critical review and new perspectives, Total Quality Management and Business Excellence, 22, 7, pp. 727-742, (2011)

[8]

Bergman M., Johansson P., Lundberg S., Spagnolo G., Privatization and quality: Evidence from elderly care in Sweden, CEPR Discussion Paper No. DP9939, Centre for Economic Policy Research, (2014)

[9]

Bergman M.A., Lundberg S., Tender evaluation and supplier selection methods in public procurement, Journal of Purchasing and Supply Management, 19, 2, pp. 73-83, (2013)

[10]

Bovis C., The effects of the principles of transparency and accountability on public procurement and public private partnerships regulation, European Public Private Partnership Law Review, 4, 1, pp. 7-25, (2009)

← 1 2 3 4 5 6 7 →