Proposal of a new model for ITIL framework based on comparison with ISO/IEC 20000 standard

被引：0

作者：

Tanovic, Anel ^{[1
]}

Orucevic, Fahrudin ^{[2
]}

机构：

[1] Department for IT Development of Multimedia Services, BH Telecom D.d. Sarajevo, Obala Kulina Bana 8, Sarajevo 71000, Bosnia and Herzegovina

[2] Department of Computer Science, Informatics University of Sarajevo, Faculty of Electrical Engineering, Zmaja od Bosne bb, Sarajevo 71000, Bosnia and Herzegovina

来源：

WSEAS Transactions on Systems | 2012年 / 11卷 / 09期

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页码：489 / 505