A fuzzy logic approach to the evaluation of tacit knowledge management performance

被引：2
作者：
Zhu X. [1 ]
Zhang Z. [2 ]
机构：
[1] School of Mechanical, Electronic and Control Engineering, Beijing Jiaotong University
[2] Privalto UK Team, Equities and Derivatives, BNP Paribas, London NW1 6AA
来源：
International Journal of Services Operations and Informatics | 2010年 / 5卷 / 01期
关键词：
Fuzzy logic; Knowledge management; Performance evaluation; Tacit knowledge;
D O I：
10.1504/IJSOI.2010.031049
中图分类号：
学科分类号：
摘要：
The performance of tacit knowledge management is a key of enhancing the service level of enterprises. Based on the characteristics of tacit knowledge management and the methodology of enterprise performance evaluation, a fuzzy evaluation system for the management performance of tacit knowledge is set up in this paper. Performance of tacit knowledge management is assessed qualitatively using linguistic 'if-then' rules and quantitatively on a 0 to 1 scale. A company is taken as an illustrative example. Comprehensive analyses and comparisons show that this new method is efficient and promising. Copyright © 2010 Inderscience Enterprises Ltd.
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页码：64 / 74
页数：10
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