Framework model for post-occupancy evaluation of school facilities

Purpose – The purpose of this paper is to present an IDEF0 framework model for the post-occupancy evaluation of school facilities, and the findings of a case study to demonstrate the applicability of the framework. Design/methodology/approach – The framework model consists of five sequential processes, namely: first, identify the performance requirements of school facilities; second, conduct a walk-through evaluation and a focussed group discussion; third, develop and administer a user satisfaction survey; fourth, analyze the collected data and report the findings; and fifth, develop a plan of remedial actions. Findings – The case study demonstrates the applicability of the framework through presenting the findings of an indicative evaluation of the major technical and functional elements of performance carried out on a school building in city of Khobar, Eastern Province of Saudi Arabia. The school users were satisfied with the qualities of the thermal comfort, visual comfort, fire protection, functional spaces in the school and the interior and exterior appearance of the school. The case study also resulted in developing a plan of remedial actions to improve the performance of the school. Practical implications – The framework model provides a descriptive and systematic approach for evaluating the technical and functional performance of existing school facilities. The approach followed in collecting the data, designing the user satisfaction survey, analyzing and reporting the findings can be applied to any school building, upon the needed customization, irrespective of location. Originality/value – The paper is particularly beneficial for design professionals, school administrators and facilities managers responsible for the design and operation of school facilities. © 2015, © Emerald Group Publishing Limited.