Insights into consumers: exploring the impact of brand coolness on consumers’ brand engagement with intervening role of brand love

被引：6
作者：
Shahid K. [1 ]
Yang Q. [1 ]
Waheed A. [2 ]
Arif F. [2 ]
机构：
[1] School of Economics and Management, University of Science and Technology Beijing, 30 Xueyuan Road, Haidian District, Beijing
[2] Dr Hasan Murad School of Management (HSM), University of Management and Technology, C-II Johar Town, Lahore
来源：
International Journal of Information Systems and Change Management | 2023年 / 13卷 / 02期
关键词：
brand coolness; brand engagement; brand love; BrC; hospitality industry; structural equation modelling;
D O I：
10.1504/IJISCM.2022.129259
中图分类号：
学科分类号：
摘要：
The goal of this study is to explore the relationships between brand coolness (BrC) and consumers’ brand engagement (CBE) employing consumers’ brand love (CBL) as a mediation within the realm of the hospitality industry of China. A systematised questionnaire was formed and stretched amongst 530 respondents to accomplish the responses. A total of 493 questionnaires were ultimately deemed and gauged using confirmatory factor analysis along with a structural model (SEM). The findings proved that BrC components such as attractiveness, rebelliousness, usability, desirability, reliability, and innovativeness of technology have a connection with CBE of the consumers. Brand love ensured the tie between BrC and CBE in the present instant. This study equips the ample indications and recommendations for service-oriented sectors, specifically the hospital industry. This study ought to contribute a substantial role in positioning the hospitality image as a brand to build up deeper interactions with consumers. This paper struggles to stimulate the perception of BrC, CBE, and brand love pointing out multifarious fascinating implications for hospitality management. Besides, work prospects are reported along with the lines of the current study drawbacks. Copyright © 2022 Inderscience Enterprises Ltd.
引用
收藏
页码：131 / 147
页数：16
相关论文
共 81 条
  • [11] Bengtsson A., Firat F., Brand Literacy: Consumers’ Sense-Making of Brand Management, (2006)
  • [12] Brown J.D., The Cronbach alpha reliability estimate, JALT Testing and Evaluation SIG Newsletter, 6, 1, (2002)
  • [13] Bruun A., Raptis D., Kjeldskov J., Skov M.B., Measuring the coolness of interactive products: the COOL questionnaire, Behaviour and Information Technology, 35, 3, pp. 233-249, (2016)
  • [14] Chang Y-H., Kuo T-W., A commitment-based management strategy for the performance and reliability enhancement of flash-memory storage systems, the Proceedings of the 46th Annual Design Automation Conference, (2009)
  • [15] Chow W.S., Shi S., Investigating customers’ satisfaction with brand pages in social networking sites, Journal of Computer Information Systems, 55, 2, pp. 48-58, (2015)
  • [16] Dehkordi S.S., Khani N., Investigating the moderating role of organisational authenticity in relationship between dimensions of change and employees’ behavioural pattern, International Journal of Information Systems and Change Management, 12, 3, pp. 193-208, (2021)
  • [17] Drost E.A., Validity and reliability in social science research, Education Research and Perspectives, 38, 1, pp. 105-123, (2011)
  • [18] Fenitra R.M., Abbas A., Ekowati D., Suhairidi F., Strategic intent and strategic leadership: a review perspective for post-COVID-19 tourism and hospitality industry recovery, The Emerald Handbook of Destination Recovery in Tourism and Hospitality, pp. 23-44, (2022)
  • [19] Ferreira P., Rodrigues P., Rodrigues P., Brand Love as Mediator of the Brand Experience-Satisfaction-Loyalty Relationship in a Retail Fashion Brand, (2019)
  • [20] Fornell C., Larcker D. F., Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics, (1981)
123456789