Process mining-based understanding and analysis of Volvo IT's incident and problem management processes the BPI challenge 2013

被引：0

作者：

Kang, Chang Jae ^{[2
]}

Kang, Young Sik ^{[1
]}

Lee, Yeong Shin ^{[1
]}

Noh, Seonkyu ^{[2
]}

Kim, Hyeong Cheol ^{[2
]}

Lim, Woo Cheol ^{[2
]}

Kim, Juhee ^{[2
]}

Hong, Regina ^{[2
]}

机构：

[1] Department of MS, School of Business Administration, Myongji University, Seoul, Korea, Republic of

[2] PMG, 34 Geobukgol-ro, Seodaemun-gu, Seoul, Korea, Republic of

来源：

CEUR Workshop Proceedings | 2013年 / 1052卷

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摘要：

Enterprise resource management - Data mining

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