Exploring the impact of handset upgrades on mobile content and service usage

被引：15

作者：

Sugai, Philip ^{[1
]}

机构：

[1] Graduate School of International Management, International University of Japan, Minami Uonuma-Shi, Niigata, 949-7277

来源：

International Journal of Mobile Communications | 2007年 / 5卷 / 03期

关键词：

Content usage; Habit; Handset upgrade; Japan; Mobile consumer behaviour;

D O I：

10.1504/IJMC.2007.012395

中图分类号：

学科分类号：

摘要：

The majority of handset sales in developed mobile markets has shifted from first time purchases to upgrades, with handset manufacturers, network operators and content and service providers appealing to consumers with increasingly advanced offerings in the hope of generating increased usage of, and revenues from, next generation services. However, there is a dearth of research exploring the relationship between mobile usage and handset upgrades. This paper provides the first empirical results in this area, showing that pre-existing usage habits play a far more important role in post-upgrade usage behaviours than upgrade motivations or the incremental technical capabilities of the new handset. Copyright © 2007 Inderscience Enterprises Ltd.

引用

页码：281 / 299

页数：18

共 57 条

[1]

Amberg M., Hirschemeier M., Wehrmann J., The compass acceptance model for the analysis and evaluation of mobile services, International Journal of Mobile Communications, 2, 3, pp. 248-259, (2004)

[2]

Aydin S., Ozer G., Arasil O., Customer loyalty and the effect of switching costs as a moderator variable: A case in the Turkish mobile phone market, Marketing Intelligence and Planning, 23, 1, pp. 89-103, (2005)

[3]

Barwise P., Strong C., Permission-based mobile advertising, Journal of Interactive Marketing, 16, 1, pp. 14-24, (2002)

[4]

Boyd J., Here comes the wallet phone, IEEE Spectrum Magazine, 42, 11, pp. 12-14, (2006)

[5]

Chiu H.-C., Lee W.-R., Chao Y.P., The development of 3G in Japan and Taiwan, International Journal of Mobile Communication, 4, 1, pp. 47-62, (2006)

[6]

Evans N., Business Agility, (2002)

[7]

Fasol G., KDDI's Success Story, (2005)

[8]

Fraunholz B., Unnitham C., Critical success factors in mobile communications: A comparative roadmap for Germany and India, International Journal of Mobile Communications, 2, 1, pp. 87-101, (2004)

[9]

Gerpott T., Rams W., Schindler A., Customer retention, loyalty, and satisfaction in the German mobile cellular telecommunications market, Telecommunications Policy, 25, 4, pp. 249-269, (2001)

[10]

Hair J., Anderson R., Tatham R., Black W., Multivariate Data Analysis, (1998)

← 1 2 3 4 5 6 →