The Language of Situational Empathy

被引：11
作者：
Zhou K. [1 ]
Aiello L.M. [2 ]
Scepanovic S. [3 ]
Quercia D. [4 ]
Konrath S. [5 ]
机构：
[1] Nokia Bell Labs and University of Nottingham, Cambridge
[2] Nokia Bell Labs and It University of Copenhagen, Copenhagen
[3] Nokia Bell Labs, Cambridge
[4] Nokia Bell Labs and King's College London, Cambridge
[5] Indiana University, Indianapolis, IN
来源：
| 1600年 / Association for Computing Machinery卷 / 05期
关键词：
computational model; empathy; lexicon;
D O I：
10.1145/3449087
中图分类号：
学科分类号：
摘要：
Empathy is the tendency to understand and share others' thoughts and feelings. Literature in psychology has shown through surveys potential beneficial implications of empathy. Prior psychology literature showed that a particular type of empathy called "situational empathy"- - an immediate empathic response to a triggering situation (e.g., a distressing situation) - - is reflected in the language people use in response to the situation. However, this has not so far been properly measured at scale. In this work, we collected 4k textual reactions (and corresponding situational empathy labels) to different stories. Driven by theoretical concepts, we developed computational models to predict situational empathy from text and, in so doing, we built and made available a list of empathy-related words. When applied to Reddit posts and movie transcripts, our models produced results that matched prior theoretical findings, offering evidence of external validity and suggesting its applicability to unstructured data. The capability of measuring proxies for empathy at scale might benefit a variety of areas such as social media, digital healthcare, and workplace well-being. © 2021 ACM.
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