How American Academic Medical/Health Sciences Libraries Responded to the COVID-19 Health Crisis: An Observational Study

The novel coronavirus disease (COVID-19) has caused a pandemic and global health crisis. Although normal operation and services in many libraries have been greatly disrupted, academic libraries in the United States were reportedly responding to challenges by pivoting to new ways to meet the users’ needs. This observational study was designed to investigate the status, services, and resources disclosed via websites of academic medical/health sciences libraries (MHSLs) in the United States and document how they adapted and continued to provide support to help fight the health crisis and the resulting “infodemic” through various means. A complete list of members was obtained from the website of the Association of Academic Health Sciences Libraries (AAHSL). The U.S.-based AAHSL member institutions were included in this study. Each American academic MHSL website and its associated webpages were browsed; web contents were categorized and analyzed based on four research questions proposed by this study. A descriptive analysis was conducted to summarize all findings. A total of 157 AAHSL member institutions were included in the study. These libraries spread all over the United States, and 90% of them announced closures of library buildings and facilities. A significant number of MHSLs quickly adapted to the evolving situation and transitioned their services and instruction to the online environment. The COVID-19 information sources adopted by MHSLs included the following ranked by frequency from high to low: The U.S. government agencies such as Centers for Disease Control and Prevention and National Library of Medicine, the World Health Organization, publishing communities, professional journals, organizations, local institutions, government agencies, and news channels. In addition, MHSLs undertook a series of actions to support academic communities and local healthcare professionals including resource curation, clinical care support, education, and outreach to the public. Through library guides, MHSLs provided comprehensive and customized search queries to help researchers locate the latest and relevant publications to COVID-19, curated multiple data resources and data exploration, and visualization tools, and selected the latest biomedical and health evidence in a wide range of topics. Other featured resources and services were associated with ethical issues (i.e., racism and prejudice), educational and entertainment information (e.g., virtual tours of parks), and personal experience documentation. This observational study is the most recent investigation and documentation on the status, services, and resources of the academic MHSLs in the United States during the initial U.S. outbreak of the COVID-19 pandemic. Although the current health crisis is taking a heavy toll on libraries nationwide, MHSLs are still managing to play a vital role in supporting the academic communities, healthcare facilities, and the general public and fighting against the pandemic and the resulting information crisis. © 2020 Fei Yu et al., published by Sciendo