A social system for sustainable local e-government

被引：1
作者：
Nurdin N. [1 ,4 ]
Scheepers H. [2 ]
Stockdale R. [3 ]
机构：
[1] Department of Economic and Business, Institut Agama Islam Negeri Palu, Palu
[2] Department of Information System, Swinburne University of Technology, Melbourne
[3] Department of Business Strategy and Innovation, Griffith University, Brisbane
[4] Department of Information System, STMIK Bina Mulia, Palu
来源：
Journal of Systems and Information Technology | 2022年 / 24卷 / 01期
关键词：
E-government; Institutional arrangement; Legitimacy; Local government; Market mechanism; Resource endowment; Social system theory; Standard; Sustainability;
D O I：
10.1108/JSIT-10-2019-0214
中图分类号：
学科分类号：
摘要：
Purpose: Most studies in electronic government (e-government) sustainability focus on the role of specific actors (stakeholders such as government employees or citizens) in sustaining an e-government project. However, such actors may not have sufficient resources to support e-government sustainability by themselves and must collaborate across different departments and stakeholders to sustain e-government projects. This paper aims to take a social systems theory perspective on sustainable local e-government, where actors cooperate and coordinate in a social system to leverage resources for e-government sustainability in local government contexts in developing countries. Design/methodology/approach: This paper is an interpretive study of two local e-government case studies based on in-depth interviews with local government information technology (IT) managers, local leaders and staff. Data analysis based on constructivist grounded theory is used to understand the role of a social system in sustaining e-government systems in local governments in developing countries. Findings: The original social system theory was developed for industry initiatives and adapted for public organisations in this paper. The unique characteristics of the public sector and e-government innovation are used to identify new components of the social system related to local e-government. Local e-government is sustained through a collaboration between actors in a social system to leverage resources and reduce challenges. Research limitations/implications: While this is an exploratory study, the cases show that the use of a social system theory consisting of institutional, management, social and economic components requires multiple lenses for investigation. This is a challenging process because it requires different areas of knowledge to carry out the research. The challenges may influence the overall outcome of this study. In addition, the two cases may generate limited insight and experiences as this study was carried out within two local governments in Indonesia. The findings may not provide a strong basis for generalization to other contexts. Practical implications: This study offers guidance to local government IT departments to improve collaboration in a social system between local actors (such as political, managers and staff) while implementing and using e-government systems. Social implications: Sustainable local e-government requires all actors to coordinate and cooperate in a social system to reduce financial, political and technical challenges. Originality/value: This paper offers new insight into how a local government collaborates in a social system to realize sustainable e-government systems. Collaborating in a social system reduces common challenges and leverages resources to support e-government sustainability. © 2022, Emerald Publishing Limited.
引用
收藏
页码：1 / 31
页数：30
相关论文
共 119 条
  • [1] Abdelnour S., Hasselbladh H., Kallinikos J., Agency and institutions in organization studies, Organization Studies, 38, 12, pp. 1775-1792, (2017)
  • [2] Abu-Shanab E., Bataineh L.Q., Key success factors of E-Government projects: jordanians' perceptions, International Journal of Information Technology Project Management, 7, 1, pp. 32-46, (2016)
  • [3] Adjei-Bamfo P., Maloreh-Nyamekye T., Ahenkan A., The role of e-government in sustainable public procurement in developing countries: a systematic literature review, Resources, Conservation and Recycling, 142, pp. 189-203, (2019)
  • [4] Aladwani A.M., Corruption as a source of e-Government projects failure in developing countries: a theoretical exposition, International Journal of Information Management, 36, 1, pp. 105-112, (2016)
  • [5] Aldrich H.E., Fiol C.M., Fool rush in? The institutional context of industry creation, Academy of Management Review, 19, 4, pp. 645-670, (1994)
  • [6] Ali M., Weerakkody V., El-Haddadeh R., The impact of national culture on E-Government impementation: a comparison case study, Proceedings of the Fifteenth Americas Conference on Information Systems, San Francisco, CA August 6th-9th 2009, pp. 1-13, (2009)
  • [7] Alruwaie M., El-Haddadeh R., Weerakkody V., A framework for evaluating citizens' expectations and satisfaction toward continued intention to use E-Government services, Electronic Government: 11th IFIP WG 8.5 International Conference, EGOV 2012, pp. 273-286, (2012)
  • [8] Alshibly H., Chiong R., Customer empowerment: Does it influence electronic government success? A citizen-centric perspective, Electronic Commerce Research and Applications, 14, 6, pp. 393-404, (2015)
  • [9] Alshibly H., Chiong R., Bao Y., Investigating the critical success factors for implementing electronic document management systems in governments: evidence from Jordan, Information Systems Management, 33, 4, pp. 287-301, (2016)
  • [10] AlSuwaidi M.A., Rajan A.V., E-government failure and success factors rank model an extension of heeks factor model, Paper presented at the 2013 International Conference on Current Trends in Information Technology (CTIT), (2013)
12345678910