Understanding the impact of emotions on software: A case study in requirements gathering and evaluation

被引：0
作者：
Curumsing M.K. [1 ]
Fernando N. [1 ]
Abdelrazek M. [1 ]
Vasa R. [1 ]
Mouzakis K. [1 ]
Grundy J. [1 ]
机构：
[1] Deakin University, Australia
来源：
Journal of Systems and Software | 2019年 / 147卷
关键词：
Elderly; Emotion-oriented development approach; Emotions; Independent living; Loneliness; Smart home;
D O I：
10.1016/j.jss.2018.06.077
中图分类号：
学科分类号：
摘要：
Smart home technology has received growing interest in recent years with a focus on automation and assistance, for example, Alexa, Google Home, Apple HomePod, and many cheap IoT devices. Better supporting elderly people to continue live in their home using smart home technology is a key target application. However, most of the existing smart home solutions for the elderly are not designed with people's emotional goals in mind, leading to lack of adoption, lack of engagement, and failure of the technology. In this paper, we introduce an emotion-oriented requirements engineering approach to help identifying, modeling and evaluating emotional goals. We also explain how we used this technique to help us develop SofiHub - a new smart home platform for elderly people. SofiHub comprises a range of devices and software for sensing, interaction, passive monitoring, and emergency assistance. We have conducted multiple trials including initial field trials for elderly people in real houses. We have used our emotion-oriented requirements techniques to evaluate the participants’ emotional reactions before, during, and after trials to understand the impact of such technology on elderly people's emotions to the SofiHub solution. Our analysis shows that SofiHub successfully alleviates their loneliness, makes them feel safer and cared about. We also found that the trial participants developed a strong relation with the system and hence, felt frustrated when SofiHub did not respond in ways expected or desired. We reflect on the lessons learned from the trials related to our emotion-oriented design and evaluation experimental approach, including refining our set of evaluation tools. © 2018
引用
收藏
页码：215 / 229
页数：14
相关论文
共 85 条
[1]  
Alcock C., Burgess L., Hasan H., Connecting Isolated Senior Citizens: Illustrating the Complexity of Social Information Systems Development, Being Practical with Theory: A Window into Business Research, pp. 126-130, (2014)
[2]  
Arnold M.B., Emotion and Personality, 1, (1960)
[3]  
Balta-Ozkan N., Davidson R., Bicket M., Whitmarsh L., Social barriers to the adoption of smart homes, Energy Policy, 63, pp. 363-374, (2013)
[4]  
Baxter G., Sommerville I., Socio-technical systems: from design methods to systems engineering, Interact. Comput., 23, 1, pp. 4-17, (2011)
[5]  
Baxter K., Courage C., Caine K., Understanding Your Users: A Practical Guide to User Research Methods, (2015)
[6]  
Bjork S., Holopainen J., Patterns in Game Design (Game Development Series), (2004)
[7]  
Cambria E., Livingstone A., Hussain A., The Hourglass of Emotions, Lecture Notes in Computer Science, 7403, pp. 144-157, (2012)
[8]  
Cattan M., White M., Bond J., Learmouth A., Preventing social isolation and loneliness among older people: a systematic review of health promotion interventions, Ageing Soc., 25, 1, pp. 41-67, (2005)
[9]  
Colomo-Palacios R., Hernandez-Lopez A., Garcia-Crespo A., Soto-Acosta P., A study of emotions in requirements engineering, Organizational, Business, and Technological Aspects of the Knowledge Society: Third World Summit on the Knowledge Society, WSKS 2010, Corfu, Greece, September 22–24, 2010. Proceedings, Part II, Communications in Computer and Information Science, 112, pp. 1-7, (2010)
[10]  
Cook D.J., Augusto J.C., Jakkula V.R., Ambient intelligence: technologies, applications, and opportunities, Pervasive Mob. Comput., 5, 4, pp. 277-298, (2009)
123456789