Distance Education during the COVID-19 Shutdown: A Process Model of Online Learner Readiness, Experiences and Feelings of Learning

The COVID-19 pandemic that forced the closure of campuses in the spring of 2020 accelerated the diffusion of distance education in Universities worldwide. The need to shift to distance education without time to prepare or train teachers or students led to what has been called a crisis learning situation in what was far from a seamless transition. This article surveyed 200 students at a large university in the United States at the end of the spring semester in 2020 about their online learner readiness including access to technological infrastructure (computers and highspeed Internet access), computer self-efficacy, computer anxiety, and how that influenced positive and negative learning experiences and feelings about distance education and learning. A four-stage Structural Equation Model shows a detailed picture of the distance education process and suggests intervention points to improve its outcomes. Results suggest that access to technological infrastructure are necessary but not sufficient for successful distance education experiences and point to the critical importance of computer self-efficacy and anxiety in predicting positive (or negative) learning experiences, which lead to increased feelings of learning and the likelihood that students will choose distance education in the future. © 2022 ACM.