Employee Engagement and Organizational Behavior Management

被引:14
作者
Ludwig, Timothy D. [1 ]
Frazier, Christopher B. [1 ]
机构
[1] Appalachian State Univ, Dept Psychol, Boone, NC 28608 USA
关键词
engagement; industrial/organizational psychology; organizational behavior management; TASK CLARIFICATION; CUSTOMER SERVICE; FEEDBACK; SATISFACTION; PSYCHOLOGY; MOTIVATION;
D O I
10.1080/01608061.2011.619439
中图分类号
B849 [应用心理学];
学科分类号
040203 ;
摘要
Engagement is a "buzz" word that has gained popularity in Industrial/Organizational Psychology. Based on a "Positive Psychology" approach, engagement is perceived as a valuable state for employees, because surveys on the construct have found it correlates with some organizational tactics (e. g., human resource policies, procedural justice) and positive outcomes (e. g., growth, lower costs, lower absenteeism). Reviews of the engagement literature suggest engagement is not clearly defined, which is common with some popular cognitive/emotional constructs. Positive Psychology is nothing new to behavior analysis (Luthans, Youssef, & Rawski, 2011), which has many applications through the field of Organizational Behavior Management to create an " engaged" workforce and culture.
引用
收藏
页码:75 / 82
页数:8
相关论文
共 44 条
[1]   The functional autonomy of motives [J].
Allport, GW .
AMERICAN JOURNAL OF PSYCHOLOGY, 1937, 50 :141-156
[2]  
[Anonymous], 1979, Quasi-experimentation: Design analysis issues for field settings
[3]  
Blessing White Inc., 2008, N AM OV
[4]  
Chughtai A.A., 2008, J BEHAV APPL MANAGEM, V10, P47, DOI [https://doi.org/10.21818/001c.17170, DOI 10.21818/001C.17170]
[5]  
Corporate Leadership Council, 2009, EMPL ENG SURV UNPUB
[6]   TASK CLARIFICATION, PERFORMANCE FEEDBACK, AND SOCIAL PRAISE - PROCEDURES FOR IMPROVING THE CUSTOMER SERVICE OF BANK TELLERS [J].
CROWELL, CR ;
ANDERSON, DC ;
ABEL, DM ;
SERGIO, JP .
JOURNAL OF APPLIED BEHAVIOR ANALYSIS, 1988, 21 (01) :65-71
[7]  
Daniels A.C., 2009, Oops! 13 management practices that waste time and money (and what to do instead)
[8]  
Daniels A.C., 2004, PERFORMANCE MANAGEME
[9]  
Daniels AubreyC., 2000, BRINGING OUT BEST PE
[10]  
Deci E. L., 1985, INTRINSIC MOTIVATION, DOI [DOI 10.2307/2070638, DOI 10.1007/978-1-4899-2271-7]