Servitization and product service system: A literature review on value creation

被引:5
作者
Li, Huimin [1 ]
Zhao, Jing [1 ]
Cao, Yongchao [2 ]
Su, Limin [3 ]
Zhao, Zhichao [1 ]
Zhang, Yafei [1 ]
机构
[1] North China Univ Water Resources & Elect Power, Dept Construct Engn & Management, Zhengzhou 450046, Peoples R China
[2] North China Univ Water Resources & Elect Power, Sch Management & Econ, Zhengzhou 450046, Peoples R China
[3] North China Univ Water Resources & Elect Power, Sch Math & Stat, Zhengzhou 450046, Peoples R China
基金
中国国家自然科学基金;
关键词
Servitization; Product service system; Scientometric analysis; Systematic review; Value creation; BUSINESS MODEL INNOVATION; LIFE-CYCLE; DIGITAL SERVITIZATION; VALUE PROPOSITIONS; DOMINANT LOGIC; FRAMEWORK; DESIGN; IMPACT; CAPABILITIES; SERVITISATION;
D O I
10.1016/j.techfore.2024.123724
中图分类号
F [经济];
学科分类号
02 ;
摘要
In recent years, the concept of servitization has been widely applied in the management of enterprises. However, changing customer demands and competitive pressures of the market have compelled enterprises to seek innovation. Simultaneously, in the context of the Industry 4.0 trend, the rapid development of digital technologies has led to an increasing number of studies on the integration of servitization and digitization. Therefore, this study, based on VOSviewer, Gephi, Scimago Graphica, and Histcite, analyzes the current state and development trends of research on servitization and product service system innovation from the perspective of value creation. Initially, basic statistical characteristics such as the influential author, geographical cooperation, and highly cited papers are presented by collecting relevant data from the Web of Science core collection database. Subsequently, this study explores the research hotspots and evolutionary trends in servitization and product service system innovation through keyword co-occurrence analysis and cluster analysis. Lastly, from a literature analysis perspective, the application of advanced technologies in servitization, digital servitization from an ecosystem perspective, and the innovative use of microservices architecture in product service systems are summarized and forecasted as research directions, providing theoretical guidance for future research in servitization.
引用
收藏
页数:17
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