Mobile payment services in hospitality and tourism sector: technology determinism, social constructivism, and technology ecosystem

In the post-COVID-19 era, consumer behavior in hospitality and tourism has markedly shifted, favoring human-contactless services such as mobile payments. However, the utilization of mobile payment services in this sector remains erratic and disjointed. To highlight the current relevance of mobile payment services, this study undertakes a comprehensive bibliometric analysis of 572 articles to structure the existing literature on mobile payment services in hospitality and tourism. The study identifies three thematic areas through co-citation analysis: technology determinism, social constructivism, and the technology ecosystem in the hospitality and tourism sector. The analysis demonstrates a shift in literature, from technology determinism and social constructivism to the more systemic view of mobile payment services within a technological ecosystem. The thematic areas are not mutually exclusive, exhibiting overlaps through co-citation network. The study findings add to the evolving landscape of mobile payment services, within the broader technology ecosystem in hospitality and tourism sector.