The effects of perceived conference quality on attendees' behavioural intentions

被引:16
|
作者
Hashemi, Shiva [1 ]
Marzuki, Azizan [2 ]
Mohammed, Husam Jasim [3 ]
Kiumarsi, Shaian [4 ]
机构
[1] UCSI, Fac Address Hospitality & Tourism Management, Kuala Lumpur, Malaysia
[2] Univ Sains Malaysia, Sch Housing Bldg & Planning, George Town, Malaysia
[3] Imam Jaafar Al Sadiq Univ, Coll Adm Sci & Financial, Dept Business Adm, Baghdad, Iraq
[4] Univ Sains Malaysia, GSB, George Town, Malaysia
来源
ANATOLIA-INTERNATIONAL JOURNAL OF TOURISM AND HOSPITALITY RESEARCH | 2020年 / 31卷 / 03期
关键词
Conference quality; attendees' needs; behavioural intentions; conference; Malaysia; SELF-CONGRUITY; CONSUMER PERCEPTIONS; CONVENTION CENTER; DECISION-MAKING; TOURISM; SATISFACTION; PERFORMANCE; PERSPECTIVE; ATTENDANCE; HOSPITALITY;
D O I
10.1080/13032917.2020.1729215
中图分类号
F [经济];
学科分类号
02 ;
摘要
We examined the relationships between dimensions of perceived quality, attendees' needs and behavioural intentions in conferences. Our findings are based on SEM-PLS of a convenience sample of 295 international attendees participated in 14 academic conferences in Malaysia. We find that only accessibility and self-congruity are positively associated with behavioural intentions. Perceived conference quality is associated with the attendees' needs and in turn, influences the strength of behavioural intentions. We conclude by discussing the theoretical and practical implications of our model. This study may also give benefits to conference planners with information that allows them to attract and retaining repeat attendees.
引用
收藏
页码:360 / 375
页数:16
相关论文
共 50 条
  • [21] Effects of Level of Internet Retailer's Service Quality on Perceived Apparel Quality, Perceived Service Quality, Perceived Value, Satisfaction, and Behavioral Intentions Toward an Internet Retailer
    Kim, Jihyun
    Damhorst, Mary Lynn
    CLOTHING AND TEXTILES RESEARCH JOURNAL, 2010, 28 (01) : 56 - 73
  • [22] Investigating the role of experience quality in predicting destination image, perceived value, satisfaction, and behavioural intentions: a case of war tourism
    Ghorbanzadeh, Davood
    Shabbir, Muhammad Salman
    Mahmood, Arshad
    Kazemi, Elahe
    CURRENT ISSUES IN TOURISM, 2021, 24 (21) : 3090 - 3106
  • [23] Olive oil tourism experiences: Effects on quality of life and behavioural intentions
    Maria Campon-Cerro, Ana
    Di-Clemente, Elide
    Manuel Hernandez-Mogollon, Jose
    Antonio Folgado-Fernandez, Jose
    JOURNAL OF VACATION MARKETING, 2023, 29 (03) : 348 - 364
  • [24] MEASURING STUDENTS' MEMORABLE CONFERENCE EXPERIENCE AND BEHAVIOURAL INTENTIONS
    Rasan, Dora
    Azic, Marina Laskarin
    6TH INTERNATIONAL SCIENTIFIC CONFERENCE TOSEE - TOURISM IN SOUTHERN AND EASTERN EUROPE 2021: TOSEE - SMART, EXPERIENCE, EXCELLENCE & TOFEEL - FEELINGS, EXCITEMENT, EDUCATION, LEISURE, 2021, 6 : 657 - 672
  • [25] Segmentation of Special Event Attendees Using Personal Values: Relationships with Satisfaction and Behavioural Intentions
    Hede, Anne-Marie
    Jago, Leo
    Deery, Margaret
    JOURNAL OF QUALITY ASSURANCE IN HOSPITALITY & TOURISM, 2005, 5 (2-4) : 33 - 55
  • [26] FOUR PS OF CREATIVITY AND BEHAVIOURAL INTENTIONS IN CREATIVE TOURISM: THE MEDIATING ROLE OF EXPERIENCE QUALITY
    Yahaya, Mohd Fahmi
    Ariffin, Ahmad Azmi M.
    TOURISM AND HOSPITALITY MANAGEMENT-CROATIA, 2025, 31 (01): : 61 - 80
  • [27] The effects of emotions on football spectators' satisfaction and behavioural intentions
    Biscaia, Rui
    Correia, Abel
    Rosado, Antonio
    Maroco, Joao
    Ross, Stephen
    EUROPEAN SPORT MANAGEMENT QUARTERLY, 2012, 12 (03) : 227 - 242
  • [28] The impact of attitude, subjective norms, and perceived behavioural control on managers' intentions to behave ethically
    Kashif, Muhammad
    Zarkada, Anna
    Ramayah, Thurasamy
    TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, 2018, 29 (5-6) : 481 - 501
  • [29] An integrated-process model of service quality, institutional brand and behavioural intentions The case of a University
    Sultan, Parves
    Wong, Ho Yin
    MANAGING SERVICE QUALITY, 2014, 24 (05): : 487 - 521
  • [30] Satisfaction and Behavioural Intentions of Congress Attendees: Evidence from an International Congress in Novi Sad (Serbia)
    Vanja, Dragicevic
    Ivana, Blesic
    Ugljesa, Stankov
    GEOGRAPHICA PANNONICA, 2010, 14 (01): : 23 - 30