Crisis Leadership, Group Dynamics, and Change Management: A Literature Review and Future Perspectives

Over the past 10 years, humanity has been witnessing a plethora of serious crises, such as financial, the COVID-19 pandemic, and climate crisis. As a result, these crises have caused several problems in the global market, especially in the tourism and hospitality industry. Hence, crisis leadership, group dynamics, and change management are becoming more well-known in the academic community. However, research in this field remains fragmented, as there are very few empirical reviews on this topic. In addition, existing reviews seem to approach this subject from a subjective approach without the proposal of a theoretical and practical model that can measure the connection between the variables of crisis leadership, group dynamics and change management. The aim of the current study is to investigate the influence of crisis leadership on group dynamics/change management and the proposal of several tools so as to measure the above relationships. The methodology that is used in this paper is a literature review that synthesizes theoretical insights and empirical findings.