The influence of remote work on scrum-based information technology projects management: insights for success

PurposeThis research examines how recent changes in working practices as a result of COVID-19 - most often making knowledge-based work for technologists remote to the main office - are influencing the success of software projects managed by the Scrum process model. It explores the relationship between remote working and aspects that past empirical research has identified as important to project success within Scrum.Design/methodology/approachThe research used SPSS for descriptive analysis and structural equation modeling (SEM) to test the hypotheses relationships using SmartPLS 4, using a quantitative research design, a questionnaire was used and distributed electronically to the intended sample, which includes IT project managers, developers and designers in Jordan who work in projects that use Scrum methodology for their IT projects.FindingsThe study found that working from home on Scrum projects had a significant influence on project success and highlighted the need to meet the three basic psychological requirements of autonomy, competence and relatedness. Furthermore, this research revealed that both the ability to work from home and the use of Scrum contribute to project success, with Scrum acting as a mediator.Originality/valueThis study provides an understanding of the impact of adapting to remote working on project success using the Scrum framework. By filling this gap in the literature, the study generates insights that can also be extrapolated to situations in which people do not need to work remotely after a pandemic but might still anticipate and plan for new types of disruptions in the workplace.