Evaluating the Usability and the Accessibility of Saudi E-Government Websites

被引:4
作者
Aloboue, Nourah [1 ]
Alotaibi, Raghad [2 ]
Algahtani, Amani [1 ]
机构
[1] King Abdulaziz City Sci & Technol, Riyadh, Saudi Arabia
[2] King Saud Univ, Coll Comp & Informat Sci, Riyadh, Saudi Arabia
来源
HUMAN-COMPUTER INTERACTION. DESIGN AND USER EXPERIENCE, HCI 2020, PT I | 2020年 / 12181卷
关键词
Web accessibility; WCAG; 2.0; Accessibility; Usability; E-government; Saudi Arabia;
D O I
10.1007/978-3-030-49059-1_26
中图分类号
学科分类号
摘要
E-government services provide citizens with an efficient way to manage their information. Achieving usability and accessibility within e-government websites is vital due to its role in facilitating online transactions for citizens. This paper provides an empirical study to investigate the usability and the accessibility of a representative Saudi e-government website. The usability of each of the tested Saudi e-government websites was evaluated based on Nilsson's 10 heuristics. The accessibility was examined based on Web Content Accessibility Guidelines (WCAG 2.0) principles and used two automated tools. The results of the usability test shows few usability issues. However, our study shows that the minimum level of WCAG 2.0 accessibility conformance level was not met by the tested Saudi e-government sites. Finally, a list of some practical recommendations regarding accessibility and usability evaluations that could be generalized to other e-governments websites is provided.
引用
收藏
页码:363 / 372
页数:10
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