Synthesising the Outputs of Cognitive Work Analysis and Participatory Design Approaches to Identify Design Requirements: An Incident Reporting Tool Case Study

Identifying design requirements for new technologies is vitally important for successful uptake, yet few structured approaches exist to guide the process. Given increasing concerns regarding gig economy worker road safety, this study involved the use of Cognitive Work Analysis (CWA), alongside a participatory design process, to identify requirements for a novel, app-based incident reporting tool for gig economy workers. Study 1 involved a stakeholder workshop to refine a Work Domain Analysis model and define stakeholder requirements for the tool. Study 2 involved focus groups to identify barriers and facilitators to using the tool and a survey to inform the development of a Contextual Activity Template, in addition to identifying further barriers and facilitators. Design requirements for the tool were identified through synthesising the CWA outputs and themes identified from stakeholder and end user input.