Integration of AHP and fuzzy inference systems for empowering transformative journeys in organizations: Assessing the implementation of Industry 4.0 in SMEs

The combined use of the Analytical Hierarchy Process (AHP) and Fuzzy Inference Systems (FISs) can significantly enhance the effectiveness of transformative projects in organizations by better managing their complexities and uncertainties. This work develops a novel multicriteria model that integrates both methodologies to assist organizations in these projects. To demonstrate the value of the proposed approach, we present an illustrative example focused on the implementation of Industry 4.0 in SMEs. First, through a review of relevant literature, we identify the key barriers to improving SMEs' capability to implement Industry 4.0 effectively. Subsequently, the AHP, enhanced through Dong and Saaty's methodology, establishes a consensus-based assessment of the importance of these barriers, using the judgments of five experts. Next, a FIS is utilized, with rule bases automatically derived from the preceding weights, eliminating the need for another round of expert input. This paper shows and discusses how SMEs can use this model to self-assess their adaptability to the Industry 4.0 landscape and formulate improvement strategies to achieve deeper alignment with this transformative paradigm.