How to design a sustainable last-mile delivery and returns business model from E-Customers' expectations perspective?

被引：1

作者：

Kiba-Janiak, Maja ^{[1
]}

Cheba, Katarzyna ^{[2
]}

Mucowska, Magdalena ^{[1
]}

de Oliveira, Leise Kelli ^{[3
]}

Piecyk, Maja ^{[4
]}

Evangelista, Pietro ^{[5
]}

Prockl, Gunter ^{[6
]}

Rzesny-Cieplinska, Gienka ^{[7
]}

机构：

[1] Wroclaw Univ Econ & Business, Komandorska 118-120, PL-53345 Wroclaw, Poland

[2] West Pomeranian Univ Technol, Janickiego 31, PL-71210 Szczecin, Poland

[3] Univ Fed Minas Gerais UFMG, Escola Engn, Ave Antonio Carlos 6627, BR-31270010 Belo Horizonte, MG, Brazil

[4] Univ Westminster, 309 Regent St, London W1B 2HW, England

[5] Natl Res Council CNR, Inst Studies Mediterranean ISMED, Via G Sanfelice 8, I-80134 Naples, Italy

[6] Copenhagen Business Sch, Dept Digitalizat, Howitzvej 60, DK-2000 Frederiksberg, Denmark

[7] WSB Merito Univ Gdans, Aleja Grunwaldzka 238A, PL-80266 Gdansk, Poland

来源：

RESEARCH IN TRANSPORTATION BUSINESS AND MANAGEMENT | 2024年 / 56卷

关键词：

Business model; Sustainable last-mile delivery; Sustainable return logistics; Conjoint analysis; MCDM; Promethee-Gaia; SERVICE-DOMINANT LOGIC; VALUE CO-CREATION; CONJOINT-ANALYSIS; E-COMMERCE; URBAN LOGISTICS; PARCEL LOCKERS; COLLECTION; INNOVATION; TRANSPORT; SYSTEM;

D O I：

10.1016/j.rtbm.2024.101194

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

The paper aims to identify the most preferred business models for sustainable last-mile delivery among e-customers and to evaluate their impact on the environment, economics, and society. To achieve this purpose, the authors conducted a survey and applied conjoint analysis, the Delphi method, and the MCDM: Promethee-Gaia. The research shows that price is the most significant factor for e-customers when choosing a delivery method. However, experts did not consider the business models for last-mile delivery and return preferred by e-customers sustainable. These models create value for customers but not for the urban community at large. The research shows a business model for last-mile delivery that can offer a compromise between creating value for e-customers and co-creating value for the city. The results offer valuable guidelines for both courier companies and local governments.

引用

页数：13

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