Characterizing End-User Development Solutions: A Systematic Literature Review

The End-User Development (EUD) consists of a research area that has been under study for some time and covers a wide variety of domains and types of end users. However, there is still a lack of studies that analyze how EUD research has been reflected in practice. Therefore, this paper contributes to enable an understanding of the current scenario of EUD solutions, revealing trends that are emerging and gaps to be addressed. For this, a systematic literature review was carried out, aiming to characterize the solutions that have been developed using the EUD approach. The results show that most of EUD solutions are for web platform and focus on customizing existing applications, using visual programming techniques as interaction style. However, issues related to quality of use found in some results indicate that more research approaching IHC models, methods and techniques in design and evaluation of EUD tools is needed.