A Systematic Review of Online Medical Consultation Research

被引：1
|
作者：
Shen, Tian [1 ]
Li, Yu [2 ]
Chen, Xi [2 ]
机构：
[1] Nanjing Univ Chinese Med, Sch Int Educ, Nanjing 210023, Peoples R China
[2] Nanjing Univ, Business Sch, Nanjing 210093, Peoples R China
来源：
HEALTHCARE | 2024年 / 12卷 / 17期
关键词：
online medical consultation; online medical platform; doctors; patients; systematic review; HEALTH-CARE; STATUS-QUO; COMMUNITIES; INFORMATION; KNOWLEDGE; MOTIVATIONS; PHYSICIAN; OFFLINE; IMPACT; PARTICIPATION;
D O I：
10.3390/healthcare12171687
中图分类号：
R19 [保健组织与事业（卫生事业管理）];
学科分类号：
摘要：
Online medical consultation is a form of medical service that facilitates interactions between patients and doctors online, offering significant utility and value. This review aims to retrieve, screen, and analyze articles related to online medical consultations, formulating a theoretical framework and proposing future research directions. According to PRISMA guidelines, a systematic search was conducted in Web of Science, EBSCO, ScienceDirect, PubMed, and Scopus, retrieving a total of 4072 English records on 16 December 2023. After rigorous screening, 75 articles were included in this review. Among these, 8 articles focused on patients utilizing online medical consultation platforms, 5 on doctors participating in online medical platforms, 18 on patients' choice of doctors, 12 on doctors providing services, 7 on online reviews of patients, 14 on service quality for patients, 8 on rewards to doctors, and 11 on the spillover effect between online and offline services. These themes comprise the theoretical framework of the starting point, process, and outcomes of the online medical consultation system, providing a comprehensive understanding of the field and a foundation for future research.
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页数：19
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